Privacy policy

Effective date: [14 October 2025]

Kawai Paanda (referred to as “we”, “us”, “our”) respects your privacy. This Privacy Policy explains how we collect, use, disclose and protect your personal information when you use our website [your-website-url.com].

1. Information we collect

  • Personal information you provide: name, email, phone number, shipping & billing address, payment details (partial tokenized info only), GSTIN (if provided), order details, messages to customer support.

  • Automatically collected: IP address, device/browser type, pages visited, referral source, cookies and analytics data.

  • Third-party: Information from payment gateway (Razorpay) and shipment partners.

2. Use of information

  • Process and fulfill orders, send order confirmations, updates, invoices.

  • Process payments and refunds via Razorpay.

  • Customer support and dispute resolution.

  • Personalize offers, marketing (only if you opt-in).

  • Legal compliance and fraud prevention.

3. Sharing & disclosure

  • We share data with: Razorpay (payment processing), courier/shipping partners, analytics providers, legal authorities when required.

  • We do not sell your personal data to third parties.

4. Cookies & tracking

  • We use cookies for basic site functionality, analytics and optional marketing. See our Cookie Policy below.

5. Data security

  • We use industry-standard measures to protect data. Payment data is processed by Razorpay; we do not store full card details on our servers.

6. Data retention

  • We retain personal data as needed to provide services, comply with laws, and resolve disputes.

7. Your rights

  • Access, correction, deletion (subject to legal retention), opt-out of marketing. Contact us at [contact@kawaipaanda.com] to exercise rights.

8. Changes

  • We may update this policy — changes will be posted with a revised effective date.